As a Consultant, you will be managing several projects for different customers autonomously within the same week - we have more customers and we work for teams of various sizes from various fields... in other words, you'll never get bored!
As part of the delivery team, you will be supporting our customers closely throughout application life cycle phases of solutions assessment, design, implementation, deployment and the delivery of Atlassian collaborative tools.
Deliver billable consulting services around the Atlassian products.
Apply project management methodology effectively in a wide variety of situations and adapts methodology to new situations.
Own and lead the delivery of short and medium-sized client projects (up to 3 months in length).
Participate in the full project life cycle, taking ideas from concept through full deployment.
Liaise with customers to kick-off projects, follow their completion and validate delivery.
May be given responsibility as a team coach on small teams of up to 5 members, leading and mentoring more junior colleagues.
Develop customer relationship and expectation management skills by independently working with customers.
Communicate effectively with team members both internally and with customers.
Ensure a solid understanding of business objectives associated with projects and/or programs to which he or she is assigned.
Demonstrate influence towards positive outcomes, internally and externally with customers.
Leverage technical competence and implementation experience to develop functional and technical solution skills.
Take part in the delivery of high-added value projects, such as technical audits, functional audits, and advanced software configuration.
Develop an awareness of the competitive landscape including key differentiators and competitive positioning.
Become our expert in one area of the business (Agile development, Service desk...) or the leader on one of our products.
Help the sales team with technical questions during the pre-sales process.
Share expertise and experience with team members. Actively participate in internal knowledge-base and blog.
You have studied computer science, or you have equivalent education/ work experience.
Significant industry, technology and services experience.
Commitment to personal and professional growth.
Demonstrated leadership ability resulting in customer success.
Ability to effectively articulate a recommendation to both customers teams and senior-level decision makers and key technical influencers.
Ability to work effectively independently as well as in a team environment.
Ideally, you have prior experience in consulting, technical support, software development or pre-sales activity for the Atlassian products or similar collaborative tools.
Ability to install, configure and implement Atlassian solutions. We don't expect you to do any coding, but you'd need to be able to install a Java web app and write basic scripts.
Good knowledge of Agile methodologies (Scrum, Kanban).
Excellent understanding of the end-to-end software development lifecycle (ALM) and of the tools used to support it.