A Technical Consultant will work as part of a team assisting customers in making best use of the Atlassian product suite such as Jira, Confluence, Bitbucket, and other related productivity technologies, such as Slack, in order to deliver value to their business or organization.
This role will be helping customers to integrate systems, automate processes, and improve efficiency. This typically ranges from providing expert guidance and solution design to "hands-on" work with product setup, migrations, upgrades and performance tuning.
As a Technical Consultant the role will also take part in pre-sales - offering solutions, providing estimates and producing proposals. The position will naturally involve maintaining and improving knowledge of the Atlassian product suite, related technologies, and other collaborative tools such as Slack.
What you'll be doing:
Atlassian Solution Consultancy: Use knowledge of Jira Administration to gather and analyze requirements, research and present solutions to clients, and make suitable recommendations.
Communicate regularly with a range of stakeholders.
Participation in pre-sales, helping define scope and estimates for projects as well as helping in solution design.
Participation in internal knowledge-sharing and improvements.
Travel to client sites and working on site where necessary.
Atlassian Solution Implementation and Delivery: Installations, upgrades, migrations for Atlassian applications and associated technologies.
Custom Atlassian solution design and implementation e.g., workflow, plugins/scripts, configuration.
Scripting solutions with languages like Groovy and Python.
Database administration and querying.
Web integration of Atlassian and other applications using Rest APIs.
System administration (Linux and Windows), particularly application servers.
What we're looking for:
Experience as a Jira Administrator.
Experience with system administration (e.g. Linux and Windows) and/or database administration.
Experience presenting solutions to customers based on provided requirements.
Experience writing and contributing to technical reports.
Excellent organizational, prioritization, communication, and interpersonal skills.
An ability to think innovatively and creatively.
Team player and strong collaboration skills.
Self-starting, strongly ambitious and tenacious.
Ability to think critically through problems and troubleshoot problems independently.
A few nice to haves:
Scripting experience with a language like Groovy or Python.
Experience with web integration using Rest APIs.
Experience with requirements gathering and analysis.
Experience within a fast-paced, fast-growth tech start-up environment.
Understanding of non-functional requirements for application scalability, availability, and security.
Familiarity with the distinctions between the Atlassian Cloud and Data Center products.